FAQ’s for alpine living air purifiers

Important History of Alpine Air Purifiers:

Do not let others confuse you into ordering a lesser quality product with a Fake Alpine Name Printed on the front of their machines. We here at Alpine Air Direct are the only true company who is factory direct with the same factory who made the Original Alpine for over 20 years. They are just trying to scare you into buying from them, at a higher price. Our Alpine Fresh Air Purifiers are getting made in the same factory for the past 20+ years. Alpine is the name of the technology. We give all of our customers a Free 1 Year Warranty. We know our product, and you will love our product. Please don’t let others fool you into paying more.

How long will it take to receive my order once I place it?

You will receive your order in 1-2 weeks (10 business days), depending on the state. Allow for Delays due to mother nature. Do you need faster shipping, please call us at 541-968-6005, we can ship faster upon request in most cases?

How can you offer Alpine Air Purifiers for such a low price?

You won’t find Alpine Air Purifiers in retail stores because we sell directly to our customers. Because of low overhead, this helps us keep our cost low to pass on to you.

Are all Alpine Air Purifiers brand new?

Yes, all items we sell are Brand New in Box, never used unless otherwise noted. We do offer Demo Models from time to time but clearly mark them as Demos if they are not New. If our Website says, it’s New then it’s New in Box from the Factory!

Do your machines have a warranty?

Alpine Air Direct Warrants each new machine against defects in materials or workmanship for one year from the date of purchase and agrees to repair or replace any defective products.

IMPORTANT: This warranty does not cover damage resulting from accident, misuse or abuse, lack of reasonable care. Use of unauthorized replacement parts will void this warranty. To obtain warranty service, simply email [email protected] or call 541-968-6005 for assistance. For your protection, return shipments by insured mail, Insurance prepaid. This warranty does not cover damage occurring during shipment. When you purchase your new item, you will get a warranty that begins the day you receive your item automatically (Our staff registers your warranty.) Should you have any problems with your item in the next 1 year of owning it, we will have you return it to us for repair or replacement. Return shipping is the responsibility of the customer, and Alpine Air Direct will pay to ship the replacement to you.

Do your Alpine Air Purifiers have Serial #’s?

Other sellers who claim that not having a serial # will void warranty is simply not true. We no longer require a Serial # to register our products, your 1 Year Warranty is activated automatically the day you receive your order from us. Please feel free to call us in regards to our warranty program if you are still unsure. We back all New in Box items we sell with a 1 Year warranty.

How do I order?
You can order on our website, we accept all major credit cards including Visa / MasterCard, Debit, American Express, Discover, and PayPal or you can call us to place your order by phone.

I didn’t get a receipt for my order?
If you didn’t receive a receipt for your purchase, it is very likely your order didn’t go through, or you entered an incorrect email address when ordering. We can call you to walk you through the ordering process. We can take your order direct by phone, or you can try again on our website. When your order is complete, you will receive an email receipt confirming completion.

How does the Living Alpine Air Purifier work?
The Living Alpine Air Purifier works by using ozone/ionization technology to clean and sanitize the air in your home or place of work. You also get the added benefits of HEPA and UV light that will tackle germs, allergens, mold and leave your home smelling fresh and clean like after a thunderstorm.

How do you ship?
We’ve teamed up with FedEx and USPS to offer the shortest shipping times and the most reliable service unless you live in AK, HI or Canada. Most orders ship the next business day, and arrive to the customer within 5-10 business days (not counting weekends or holidays)